Victorian Virtual Emergency Department: A model of healthcare adaptability

Who: Victorian Department of Health

What: The Victorian Department of Health, in collaboration with La Trobe University, has established the Victorian Virtual Emergency Department (VVED). This innovative solution allows patients to access emergency care remotely, thereby reducing the burden on physical emergency departments. As part of Victoria’s Virtual Care Strategy, the VVED provides real-time consultations, ensuring timely diagnoses and treatments. La Trobe University played a significant role as a partner in the VVED’s development and implementation. During the COVID-19 pandemic, the VVED offered an essential alternative to in-person visits, maintaining continuity of care and minimizing exposure risks. This virtual care model has effectively reduced wait times and optimised resource allocation, demonstrating remarkable adaptability in healthcare delivery. The initiative sets a new standard for integrating technology into healthcare, highlighting the benefits of virtual care.